Returns & Exchanges

We want every Fu.Topia object to arrive as intended. Please contact us before sending any item back so Fu.Topia can authorise the return and provide the correct return instructions.

Requesting a return

For a change-of-mind return, submit a return request through your customer account where available, or email hello@futopiafortune.com within 14 calendar days, starting from delivery of the last item in your order. Include your order number and the items you wish to return. We will confirm receipt of your request, review eligibility and provide the approved return address and, if required, a return reference number. Do not send a parcel to the sender address shown on the original shipment or return it without authorisation, as it may not be identified or accepted.

Global 14-day return right

For eligible orders delivered to any destination we serve, you may request a return within 14 calendar days, starting from delivery of the last item in your order, without giving a reason. This is Fu.Topia's voluntary global return policy and operates in addition to any rights you may have under applicable consumer law.

To exercise this right, submit a return request through your customer account where available, or email hello@futopiafortune.com with your order number and the items you wish to return. We will confirm receipt by email and provide the applicable return instructions.

Return eligibility

Unless the item is faulty, damaged, incorrect or your rights under applicable consumer law provide otherwise, returned items must be unused, unworn and in their original condition, with all original packaging, accessories and documentation included. Please handle jewelry and symbolic objects carefully while deciding whether to keep them.

For hygiene and safety reasons, earrings or other pierced jewelry, personalised or made-to-order pieces, gift cards and final-sale items cannot be returned for change of mind where permitted by law. This does not affect your rights if an item is faulty, damaged, incorrectly described or otherwise covered by applicable consumer law.

Damaged, faulty or incorrect items

Please inspect your order on arrival. If an item is damaged, faulty, incorrect or incomplete, email us promptly with your order number and clear photographs of the item, packaging and shipping label. We will review the issue and provide the appropriate remedy under this policy and applicable consumer law.

Return shipping

For an approved change-of-mind return, you are responsible for return shipping costs, including any tracking, insurance, duties or taxes, except where applicable law requires otherwise. Original delivery charges are not refundable for change-of-mind returns, except where applicable law requires otherwise.

If Fu.Topia confirms that an item is faulty, damaged or incorrect, we will provide the applicable return or resolution instructions and cover reasonable return shipping where required.

Inspection and refunds

Returns are inspected after they arrive at the approved return location. If approved, the refund will be issued to the original payment method. Bank and payment-provider processing times vary. We will email you when the refund has been processed.

We may reduce or refuse a change-of-mind refund where permitted by law if the item is returned used, damaged, incomplete or without its original packaging and accessories.

Exchanges

We do not currently offer direct exchanges. If you would like a different item or configuration, return the eligible item for a refund and place a new order.

Your legal rights

This policy does not limit any non-excludable rights available under applicable consumer law, including statutory withdrawal rights for eligible European Union customers and consumer guarantees under Australian Consumer Law.

Contact

For return support, email hello@futopiafortune.com.